Academy for Educational Development

AED worked with the Zambian Energy Regulatory Board (ERB) to build the capacity of their Customer Service Department. The activity included the development of an Electricity Charter that delineates the rights and responsibilities of electricity consumers as well as the ERB. The objective is to build capacity of the ERB’s customer service department as it relates to consumer rights, public information and participation, and dispute resolution. AED, along with its local subcontractor, HM Consulting, conducted a series of public consultations on the Electricity Charter and provided technical assistance in planning the launch and marketing of the Charter.